Help Desk with Zing

Appirio

Appirio is a consulting company that helps companies implement cloud computing solutions. We're specialist in implementing and developing applications for the Salesforce Force.com platform and helping companies adopt the Google application suite.

The HelpDesk pages will be for a variety of users -- anyone who might be developing applications for the Force.com platform and might need to implement "ticketing functionality".

The Help Desk application is a pretty basic web application consisting of 3 pages -- Ticket List, Log a Ticket, and the Ticket Detail page. Our client has asked for an interface which is not only usable but also has a little Web 2.0 zing to it. It is an "application" so it can't be too out there but it should demo well. Here are the details:

Ticket List -- Shows the user's list of tickets. This is the entry page to the application. The list can be sorted by Ticket Number, Subject, Type, Status, Priority. The Ticket Numbers and Subject fields in the list should be links to the Ticket Detail page. This page should have a form to search the tickets. And there should also be navigation to the Log a Ticket page as well.

Log A Ticket -- Basic form to log a "Case" or issue. Fields include: Name, Telephone, Email, Company, Subject, Priority, Type and Description. All are simple Text Fields except the Description which will be a text area.

Ticket Detail -- Allows users to see the details of a Case. Should show all the fields entered in the Log Entry field as read-only. And in addition allow users to add, edit, or delete comments or add or remove attachments.

These pages will all be deployed to the Force.com platform which means the top 50 pixels across the top the page will be spoken for and there will be a "Help Desk" tab (any color) which refers to these pages. Please send an email to ward@appirio.com and I will provide the wireframes with the tabset and logo.